Can I use more then one coupon on an order?
Sorry, only one coupon per order is allowed.
Are there any exclusions on the coupon codes?
Yes, some coupons may not be applicable on certain products and manufacturers.
Coupon codes displayed on TinyTruffles.com may not be valid on OiOi, Storksak and BabyMel diaper bags.
Coupon codes received in newsletter subscriptions (when you sign up for an account) or in special promotions may be valid on select merchandise or all products.
Please enter the coupon code on the Checkout Payment page to view any restrictions.
Do you Price Match?
Yes, we do price match. The guidelines for our Price Match policy are:
- The retailer and or website must be an authorized seller of the manufacturer.
- The product must be identical (color and style) to the item you want to purchase from us.
- The item must be in stock.
- Price must be in US dollars.
- Additional charges such as sales tax and shipping costs will be calculated to compare prices.
- No liquidation sale prices will qualify.
- We do not price match auction sites, i.e. EBay.
If you would like to submit a price match request, please send us an email with the product you are interested in and the link of the website selling the product at a lower price.
Coupon codes may not be used towards items that have had a price match adjustment.
RETURN POLICY
What is your return policy?
Tiny Truffles wants you to be 100% satisfied with your purchase. You can return a product for a refund or exchange within 21 days of receipt. Products must be in new and unused condition with all tags attached and be in original packaging. Returns without tags will not be accepted.
Please note that momAgendas cannot be returned once the plastic wrap has been removed.
Personal care items are not returnable. Specifically, this applies to the following brands: Basq, Belly Bandit®, Cirqulate, Little Twig, Love, Chic Baby and Mama Mio and Mambino Organics®.
Shipping charges and gift wrapping are non-refundable. Refunds are issues as follows:
Free Shipping orders containing diaper bags or Karito Kids Dolls (Full Size):
For U.S. orders, a shipping and handling cost of $11.95 will be deducted from your refund for each diaper bag returned. This fee is to does not include the cost to ship the item back to us, which is the customer’s responsibility.
For International orders, the original shipping cost will be deducted from your refund. This can range from $25-65, depending on the country.
Free Shipping orders without diaper bags or Karito Kids Dolls (Full Size):
A shipping and handling cost of $8.95 will be deducted from your refund. This fee is to does not include the cost to ship the item back to us, which is the customer’s responsibility.
All other Orders:
The shipping charge you paid will be deducted from your refund
If you returning an item that came with a bonus gift, please include the bonus gift with your return. If you choose to keep the gift, its value will be deducted from your refund.
You MUST contact us before sending back your return. You can reach us at help@tinytruffles.com or contact us via your Account History when logged in.
Please give us the details of your order, reason for return and if you would like a refund or exchange. We will then issue you a Return Authorization Number and advise you on the next steps in the return process.
If you do not contact us prior to making a return and it is within the 21 day return period, we reserve the right to not accept the return. If we receive a return after the 21 day return period has expired, we reserve the right to not accept the return or accept the return and charge you a 20% restocking fee. In the case that we choose not to accept the return, it will be sent back at the customer's expense.
Unauthorized returns received after the 21 day return period will only be eligible for store credit.
Returns must be sent back to us prepaid and insured (by the carrier of your choice).
If you returning an item that came with a bonus gift, please include the bonus gift with your return. If you choose to keep the gift, its value will be deducted from your refund.
Returns & Exchanges of Gifts: You can return a product for an exchange or store credit within 21 days of receipt. The store credit will be issued in the amount of the original purchase less any coupons, promotions or vouchers used at time of sale. Gift wrapping and shipping charges are non-refundable.
How can I return an item?
If you would like to make a return, please contact us at help@tinytruffles.com or contact us via your Account History when logged in.
Please give us the details of your order, reason for return and if you’d like a refund or exchange. We will then advise you on the next steps in the return process.
Returns must be sent back to us prepaid and insured (by the carrier of your choice).
BUYING GIFTS
Can you help me choose a gift?
Absolutely, it would be our pleasure to assist you. If you are having trouble choosing a gift or cannot find what you need, please feel free to contact us at help@tinytruffles.com or at (888) 865-3003. We would be happy to be your “personal shopper” and help you find just the right thing for that special gift.
Do you offer gift wrapping?
Tiny Truffles is pleased to offer gift wrapping. We offer custom gift wrapping in our signature “chocolate boxes” with tissue paper and ribbons. We would be happy to include a gift card for you.
Please note that some oversized items will be wrapped in gift wrap, without a box.
Can I create a custom gift basket?
We will be happy to help you with any custom orders. Please contact us at (888) 865-3003.
PRIVACY POLICY
What is your privacy policy?
General
Except as required by law, TINYTRUFFLES.com will not disclose personal user data to third parties. TINYTRUFFLES.com reserves the right to contact users of its database for purposes of verifying the integrity, truth or reliability of any billing or shipping information used by any such user.
TINYTRUFFLES.com will disclose personal information when required to by law enforcement or other appropriate governmental authorities, or if the personal information is pertinent in a legal proceeding or court action.
Cookie Usage and I.P. Addresses
TINYTRUFFLES.com may use cookies to store information about you. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. A cookie will be set each time you browse our site. You can set your browser to refuse cookies, but your user experience at TINYTRUFFLES.com will be limited if you do so.
Our use of cookies:
To enable you to obtain access to 'your account' pages without having to retype in your login name and password;
To allow us to offer personalized services to you;
To aid in the calculation of the number of people who view TINYTRUFFLES.com (or a certain page of TINYTRUFFLES.com) to allow TINTRUFFLES.com to provide better service in the future.
ONLY TINYTRUFFLES.com can read the contents of the cookie on your browser. Except as noted above, no information collected by TINYTRUFFLES.com through the use of cookies will be shared with any third parties.
Creating an account with TINYTRUFFLES.com will allow for the first two uses of cookies set forth above. You can, however, prevent these uses by not registering with us, but if you choose to do so, you will not be able to take advantage of TINYTRUFFLES.com's personalized services.
All users who browse TINYTRUFFLES.com, whether or not registered, will receive cookies for the purpose of tracking the number of users who visit any one page. This information will not be tied to any one person.
TINYTRUFFLES.comv will collect IP addresses of those users browsing the site as a complementary way of tracking site usage. While we do not track any individual person's activities using the IP addresses, we do reserve the right, for verification purposes and to uphold our Terms and Conditions only, to investigate and thwart misrepresentation issues using this method. Otherwise, TINYTRUFFLES.com uses this information solely to determine the number of times browsers view any page of TINYTRUFFLES.com.
Changes to this Privacy Policy
TINYTRUFFLES.com may amend this policy from time to time. If we make any substantial changes in the way we use your personal information, we will notify you by posting a prominent announcement on our pages.
CONTACTING CUSTOMER SERVICE
Can I submit feedback or a new product suggestion?
We love to hear from our customers! Please feel free to send any comments to webmaster@tinytruffles.com.
If you would like to suggest a product you would like to see on TinyTruffles.com, please send an email to webmaster@tinytruffles.com with “Product Suggestion” in the subject line.
How can I contact Customer Service?
You can reach us in the three ways listed below. Someone will always get back to you within 24 hours.
By phone: (888) 865-3003
By email: help@tinytruffles.com
Or through our “Contact Us” form.
